So you’ve gotten some of your ducks in a row.
The message you’re looking to share, the people that will benefit and gain great value from what is offered, plus the growing fire of desire in your soul.
All necessary elements to online success and making the transition.
One more crucial requirement is that of an engaging, or enticing Online Offering to gain interest.
When you decide to do some research into what is currently on the table from your potential competition it’s easy to get lost in the vast abyss known as cyber space, this is because unlike face to face training the competition isn’t just ‘Pete down the road at a neighbouring gym’, it’s potentially the entire online sphere.
At least in the sense of the niche you’ve decided upon that is.
This is where it’s very useful to have a specific demographic and solution (to a problem) to work with as it helps narrow down how many nuances need to be covered.
I’d highly suggest taking some time, perhaps an hour or so, to do some R&D for what others offer online that makes for a successful online business.
Here’s what to look for in social media:
- Who’s (and what) content is shared to most
- Why is it shared – look up the comments/captions to find clues
- Establish common needs through most engaged content in your target demographic
- Make notes on what basic services are offered from those with the most shared content
- Collect info on offers (seasonal, ongoing, etc)
- Check comment threads for interaction, common questions and how they answer enquires
- Look for ‘Calls To Action’ – what do they ask people to do for them
- Find the things each brand/company offer, this is a note to what works
Once you’ve done this it’s worth going along to their websites.
When you arrive here you can find out the details surrounding the specifics of what they offer.
Make notes on the following:
- Why they say their service is for the client
- How they connect with the client emotionally*
- In what ways do they convey value, benefits and personal importance of their services (why their service will make the clients life infinitely better & how)
- What they offer – how many products/services
- In what way do the solve perceived problems with their service
- Pricing & how many different pricing options there are
*This is important because people buy with emotion and then use logic to justify their purchase after the fact.
Once you’ve done the above for several successful online training services you can narrow down the long list of info so that the things they all do are recognised because this will then help you by providing a framework to go by.
As you can imagine I’ve personally done this before.
Say you’ve not got a lot of time and just want something specific to focus on, well worry not.
I’ve found this is the key information you’ll need in just 3 points:
- Why the online service connects emotionally – their use of emotive/personal language that is unique to the niche of clients that makes them feel as if the ad or offering was created specifically for them.
- How many services they offer – a lot successful online training services tend to offer at most 2-3 products that are best sellers. Their offers are periodic so they hold their value as novel and adhere to the principle of scarcity.
- What they charge & why it’s justified – this is where you will need to look at the price to value (offering) ratio because often what is charged will seem more than fair for what the clients are getting in return.
The first two points are easy to understand, you can even pinch the structure/systems/set-ups they use if you like the look of them because there’s a good chance a lot of people feel the same way.
Yep a lot of people use services because of the right brand colours that happen to fit their own perusal tastes.
Additionally if your webpage, social media, etc all look sharp and consistent it goes down well.
This is simply because it looks professional and tends to have people raise their acceptable expectations of what can be charged and also what they’re willing to pay as in this modern world there’s plenty of people willing to pay a premium.
Well, provided they can understand the value/benefits.
This brings us nicely to the third point.
When it comes to price in my experience people get it astronomically wrong and tend to opt for the angle of be super cheap because that will make it more accessible to people and draw more in, when in reality it does the opposite.
Think about it, when was the last time you wanted to buy ‘cheap sh*t’ when you can afford better?
People don’t want to be cheap when they have the choice of better, and the funds which many do by the way, people have money to spend because if they didn’t they’d not be looking.
Oh yes, people know what they can afford and stretch to, which is more than they’d ever admit.
This is because they don’t want to be fleeced or feel tricked which has happened to almost everyone.
People don’t mind paying a good fee for a high value service.
Hence why looking at what is being offered at what cost is critical, being able to see thevalue (they get more than they expected for what they’re paying) along with thebenefits (how it is something they can’t really miss out on because of all the positives from having it), both of which connect emotionally.
Chances are some people have gotten bored of my ramble so far and clicked off.
For those of you still here, well done because now I’ll put in very simple terms what I’ve found is good to offer from a simple service standpoint.
- Online Coaching: 1-2-1
- Online Group Coaching
- Training Templates
- Special Offers*
*Special offers are to be exactly that, special. This means don’t repeat the same offer within a 12 month period and make it literally a ‘buy now or miss out’ opportunity that has limited spaces because this helps the offer truly retain it’s impact and hit these Principles Of Influence – Scarcity, Reciprocity, Commitment, Contrast, essentially having value be held and respect for your offers bering sustained as people will know they’re not a ploy and if they miss out they miss out.
While the above might seem simple, what you offer in each level of service can differ.
You’ll want to go the whole hog for anyone opting for ‘Online Coaching 1-2-1’, meaning that you will cover multiple aspects ranging from (although not limited to):
- Online Coached Sessions
- Programming (sessions not done digitally)
- Nutritional Guidance
- Behaviour & Habit Change
- Check-In Services
Plus there will be anything additional that you feel is of value to your specific niche.
It might extend to regular articles, program tweaks, Zoom reviews whereby you adjust nutrition and/or behavioural strategies where necessary and so on.
This coaching option will more often than not be your most expensive one.
Ideally you’ll want to set in place an agreement whereby people pay for multiple months up front.
Alternatively if that doesn’t fit your niche then a monthly rolling fee paid before starting will be useful because billing at the end of training can have you caught short fee wise occasionally.
You can have their initial consultation be free of charge.
A 30-45min talk where you can both establish common grounds, goals and if you initially gel.
(We will cover how to run/set up a great consultation next time)
From here you may wish to send a few freebies, everyone loves a freebie.
After this though you’ll be wanting to charge for you time.
Often there will be people that perhaps try to haggle or get a deal, then some simply won’t be able to afford the fees up front, this leads nicely into your second option ’Online Group Coaching’ which is a great option for those with less funds available.
Now service wise they get exactly the same as those opting for the 1-2-1 option.
Pretty great, right?
There must be a catch, that’s what most think and it’s not so much a catch as it is a clear compromise that is laid out in the word ‘group’ because to share the cost means to work alongside more than one other person.
You can find anywhere from 2-10 (or more) people can share their training.
This means that things such as programming, nutrition, behaviour & habit change will be done as a team, ideally everyone has the same goal or one that is in the same ball park.
If someone wants something completely specific to them, then they must pay for that premium.
In saying this though people will find a lot of benefit from working with a group.
The additional community, accountability and energy that can come from working with others is highly beneficial to a lot of people because many struggle to train alone which is where the support of others is an invaluable benefit to them.
So this isn’t a downgrade, if anything it’s an upgrade because people won’t just make progress.
They’ll make friends too.
One tricky element is the consultation, I’d highly suggest this being mostly done via email/message.
When you have a satisfactory number that have aligned goals then set up the online consultation to see how well everyone gels together as a unit and take things from there.
The last staple offer is that of ‘Training Templates’ which can be specific or plug and play.
It can be a good idea to have an ‘Upgrade Option’ for those that want a specific program.
Templates on the other hand are typically just something that the majority can put their own lifting numbers into and follow a well written training cycle that has a proven track record of results.
It’s a good idea to ‘beta test’ templates on people for free (this can be an exclusive offer).
You’d ask for the rights to their before/afters so that you can use them for marketing.
It’s also a good idea to have a nutrition guide of sorts that comes with the templates which offers perhaps a few strategies for achieving common goals such as fat loss, muscle gain etc.
You’d find explaining portion sizes, how to establish daily calorie expenditure and so on good in it.
Of course it’s merely a guide based on the current science and common sense.
Don’t prescribe anything as that can be stepping out of your lane, by all means give examples of meals and foods for variety just don’t tell people specifically what to eat or in what quantities.
This would be your cheapest option, perhaps coming in at 10% of your full fee for online coaching and when you offer the upgrade option that is where you can add a little extra cost on top as you’ll then be required to spend time speaking with the individual to get all the info you need.
Plus you’ll have to put aside time to create their program and so on, all at cost you, so charge well.
Lastly you’ve got the option of Special Offers and as mentioned before these need to be limited in their frequency and when put out to the world they don’t want to reappear or linger.
You can choose to go for discounts, special training packages or something like a training even that takes a certain amount of people from ‘try hard’ to ‘triathlete triumph’, such things will help boost your overall brand reputation because people will know what you offer means something.
It’ll help ensure your service stays seen as a premium one.
Now the above is a lot of information to take in, so perhaps go take a break and then give it another read.
True enough there’s not ‘one best’ way to offer an online service or even what you ought to offer in yours, as such the above is merely a guide to use if applicable to you.
You’ll notice I didn’t mention prices and this is because they can vary based on your niche.
Take your time and put together an offering that is so good you can put essentially any fee on it, which ideally wants to be above £250 per month for an online coaching service at a minimum.
Also feel free to send any curiosities or questions my way.
Enjoy,
Ross