What are some people really asking?
Good Morning All,
I’ve heard a lot of different questions over my years in this industry I cherish, yet there is often one commonality.
While not true for all it does apply to the large majority.
In regards to asking said questions you’ll find that a lot of people are not actually looking for an answer, or at least not an objective one.
To some they are not asking for an answer, merely for agreement in their current through process.
Confirmation bias you might call it.
I’ve spoken about this before, even did a whole section in a webinar on it, alas I feel my explanation wasn’t good enough.
As such I have three key words or sentence additives that you can listen out for to gain a quick insight in to knowing if you’ve got someone who wants to learn or not.
1 – “Okay, cool. But….”
More the word but, did you know it’s a deleting word where anything that precedes it is now considered invalid by said person who put in the ominous – ‘but’.
2 – “Right, so what if….”
While this might seem trivial it’s quite eye opening, the next time you have a conversation listen to what people are saying, truly listen and you’ll be amazed what you hear people say and realise what they actually mean.
Time for one that relates to our online world now, I have this one happen often in a group I run, same on Instagram in the comments section.
3 – No reply.
Yep, in the online world a lack of reply often means the answer you gave wasn’t the one they wanted to the question they asked, so they’ll post the same one somewhere else until they get the answer they are after.
You might be wondering what gives me such insight.
Well my friends I will tell you.
I’ve used all of the above many times in my formative years, well, the first two anyway, not so much the third one due to a teenage life without the internet.
When you begin working with clients you’ll try your best to answer their questions.
You may even find your clients as the same ones in different ways, now this can either be because you didn’t explain the answer well enough or because you’ve not given them the answer they desire.
This will be frustrating, don’t worry though.
Just keep the above in mind when working with the public.
Of course this doesn’t make them bad people or anything.
It just means they need a little more time, understanding and empathy.